Frequently Asked Questions

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For Same Day, Next day, the pickup timeframe is at least 4 hours. For 3 Hours, the pickup timeframe is at least 3 hours.

You may go under ‘Manage Delivery’ and click on ‘Print Waybill’. Please print and attached it to your parcel/document.

You can download it by clicking on ‘Invoice’ tab. There is also other option for you to send the Invoice via email directly.

You can download it by clicking on ‘Delivery History’ tab, and then select the date-range and click 'download'.

Yes, you are able to delete agent from 'My Fleet' list.

There will be an option for you to select whether you would like to add agent in 'My Fleet' list after you make a review for the agent. You are able to see the list of your 'My Fleet' agents by clicking on the 'Favourite Agents' tab.

If the delivery request is not accepted, it means no available agent can deliver the parcel. Please repost at a different time. All unaccepted requests will be deleted at the end of the day.

There will be a ₹25 withdrawal charge for us to process this withdrawal back to your credit card. E-wallet credits are valid for 12 months from the top-up date. There is no refund for credits upon expiration.

Monthly billing option is available for corporate customers only. We will invoice you at the end of the month for all the jobs requested. To apply for Corporate Account, please log into your account and click on 'Corporate Account Request'. Please note that Corporate Account requires a minimum of 10 Deliveries/Month. If the minimum is not met, there will be an admin fee charge per month. To know more details, please email to

If your delivery request is cancelled, there will be a refund of credits to your E-wallet, and you can use this credits to pay for your next delivery request. If you do not wish to be refunded by credits, you may email to us at for a refund back to your credit card. Please note that it takes 5-7 working days for refunds back to your credit card.

If you require a delivery order to be returned, please provide a pre-paid (with paid stamp) envelope for the DO to be snail mailed back to you. Please note that our agents are not obliged to make a return trip.

Yes, you can download our user guide at the bottom left hand corner of the FAQ page, under Quick Links - 'Agent Tutorial'.

E-wallet credits are valid for 12 months from the top up date. There is no refund for credits upon expiration.

We will make a re-delivery at the earliest available date at no additional cost. However, if the parcel still cannot be delivered on the 2nd attempt, it will be returned to the sender with a return fee subjected tolls surcharges if any.

Please write in to our email address at for such enquiries. Our sales team will get back to you as soon as possible.

Our minimum top-up for E-wallet is ₹1,000. If you have accidentally made an error with a transfer of less than ₹1,000, we will do an exception of topping up the E-wallet for you with the amount requested. However, if you would like to refund this amount back to your bank account instead, we will have a bank charge of 1.73% of the top-up amount for transferring this amount back to you. E-wallet credits are valid for 12 months from the top up date. There is no refund for credits upon expiration.

If the parcel is undelivered, our delivery agents will make another attempt within the next 3 working days.

Yes. You can add multiple parcels on your delivery request. Each parcel will have its own tracking number.

Receipt will be emailed to you once the delivery has been completed.

All orders will be saved and not deleted as long as your account is active.

The status of the delivery will be updated on the mobile app. Once it has been delivered, you will receive a mobile and email notification and be able to view the delivery details. The delivery details includes the name, signature of the receiver who has signed off and the date/time of delivery.

As part of our workplace safety practices, the maximum dimensions and weight of each parcel is <200 cm (H+L+W) & max 25kg. If you have packages bigger than the maximum weight or dimensions, please repack them into 2 smaller parcels and make booking for 2 parcels to the same location. There will be discount for multiple parcels to same location.

You can ship anything*. From a surprise to your loved ones to returning that bad online purchase. *Please refer to our prohibited list of items in the terms and conditions. Dangerous items such as explosives, guns, drugs etc cannot be delivered, you shouldn't be holding on to them too!

Yes, you can cancel the delivery request after submitting it, provided that you have not receive any confirmation from any delivery agents.
If you cancel the delivery request when the delivery agent is about to arrive, there may be a 50% cancellation fee imposed.

Refer to the video for a quick and step-by-step guide on our excel bulk upload feature:

Bulk Upload Video Guide

Senders have to pack their items into a single package appropriately to prevent damage and all parcels have to be sealed up completely. Our delivery agents will pick up the item as it is. If it is fragile such as cannot be dropped or thrown, please label it as fragile and bubble wrap your item properly. Please label the address and any special instructions such as "Do Not Bend" & "Fragile".

The Additional Insurance amount is calculated at the below percentage of the declared value:
Same day, 3 Hours Express, Next Day - 1%

Example: For a parcel with a declared value of ₹1,000,
using Same Day, 3 hours, or Next Day, insurance = 1% x ₹1,000 = ₹10
You will need to pay ₹10 for the additional insurance coverage of ₹1,000.
(Maximum additional insurance coverage is capped at INR50,000)

Please note that 'My Fleet' cannot be selected if you are purchasing additional insurance.

All our delivery assignments are tracked via GPS. In the unfortunate event that the parcel cannot be retrieved, we will compensate you the value of your parcel if you have paid for the insurance coverage, which is 1% of the declared value of the parcel.

Uparcel’s app is 24/7! You can submit the delivery request anytime through our app. Our customer service is open from 9am - 10pm (Mon - Sat) and our delivery agents delivers on standard hours between 9am – 11pm. You may make bookings on Sundays and public holidays but please note our customer service will be closed and we can attend to you only at the next working day.

uParcel is going cash less; there will be no more cash payment for delivery. You are to top up your credits either by selecting Credit Card or by Bank Transfer; by clicking on ‘E-Wallet’ tab and enter a minimum amount of ₹1000 for your purchase credit. If you are a corporate customer, then you can select 'On Credit' and opt to pay by monthly billings. If you do not wish to purchase the minimum of ₹1000 credits for the e-wallet, you may also request to pay by UPI, Debit Cards and Credit Cards for ad-hoc or once-off deliveries. There will be a transaction fee of 1.73% of the top-up amount for this payment mode.

Your packing would need to meet the guidelines depending on your product, whether if it is perishables or food. Please download the packing guide here

Yes, you will see the tracking number under your delivery request. You can view the status under Manage Deliveries or you can use that tracking number to view the status on our webpage at Also, you will receive email notifications along with the tracking number whenever there is a change in status of your package.

Once a delivery agent has accepted your job, no cancellation is allowed, however you may contact the delivery agent to inform him of any changes. If you would like to cancel the job AFTER an agent has accepted, you may inform him as soon as possible and tap on 'Cancel' button under 'Manage Delivery'. Please note that last minute cancellation will be charged at 50% of the delivery fees.

From 1st April 2024, Uparcel does not charge GST on its services. Services by GTA by way of transportation of goods are exempted under GST, if services are provided to an unregistered person.

If services are provided to a registered person then the customer that request the delivery needs to pay GST under the Reverse Charge Mechanism.

Please update the status to “undelivered” and input reason such as “customer request change of date to XXX or customer is not around”

You can download it by clicking on ‘Statement’ tab. You can also select the option to send the Invoice to your email.

This is to ease the inconvenience of delivery agent when searching for the specific job request to update delivery status. This can be done by clicking on the ‘Scan QR’ tab and scan the code on the waybill to update your delivery status.

You can do the quiz from your mobile app, under 'Profile'.

For the lost of packages, the compensation will be borne by the agents as agents are responsible for the delivery of the parcels. You will need to inform us and the customer and we will get the cost of the item from the customer.

The jobs will disappear once they are accepted by other agents. On average the 90% of delivery requests are accepted within 10mins of posting. You will receive notifications when you are within distance from the pick up.

No. Only the authorised staff of uParcel will have access to your information. The sender of the parcels only has your contact number and picture.

The 3 hour delivery timeframe is indicated in the delivery details. If it is stated as 9 am- 12noon, then you will need to deliver between this time.

Once you have completed more than 20 deliveries and have a rating of 4 and above, you will be able to accept an unlimited number of deliveries.

Yes. The GPS tracking can be turned off. GPS tracking is also automatically turned off when you logged out. However you will need to turn on your GPS tracking before you can accept a job and when you are delivering a parcel.

Nope. You can use any mode of transportation.

Yes, the driver of the 4 Wheeler and Pickup will need to assist in loading and unloading of the goods.

uParcel will deduct 20% commission and pay out the 80% delivery fees to you according to your bank details stated in your profile.

Yes, you can download our user guide at the bottom left hand corner of the FAQ page, under the Quick Links - Customer Tutorial & Agent Tutorial.

Manpower required means that the driver needs to bring extra helper(s) to assist in the loading and unloading. The number of manpower required would mean the number of extra helper(s) that is/are required, excluding the driver.

Customer is now able to add you as their trusted agent in their ‘My Fleet’ list and they can select you or the list of agents in their ‘My Fleet’ to do their delivery. In this case, only the selected ‘My Fleet’ agents will be notified of the job requests by customer. After 10 minutes of wait, should there is no acceptance from ‘My Fleet’ agents then customer will proceed to cancel the job request and make a repost to all agents available in uParcel network instead.

This is likely due to your phone settings did not allow permission for the uParcel app to access your camera and photos. Please go to general->settings-> permission. In the permission tab, you have to click on Camera, Storage and Your Location options to allow the permissions to the app. Then restart your phone and login again.

All delivery agents would have to complete their profile and pass the quiz. After doing so, account approval takes up to 1 week to verify your background information with the authorities. If you are facing issues on uploading your profile, you would need to enable uParcel app permission to access your camera. Please go to general->settings-> permission. In the permission tab, you have to click on Camera, Storage and Your Location options to allow the permissions to the app. Then completely CLOSE the app and login again.

Yes, you will be notified via email when customer add or delete you from their ‘My Fleet’ list.

Agents are advised to make a call to check if someone is around to receive. If there is no receiver when parcel is delivered, you will make a redelivery at the earliest available date at no additional cost. However, if the parcel still cannot be delivered on the 2nd attempt, it will be returned to the sender with a return fee, and subjected to toll surcharges if any. Please contact sender and uParcel Admin to inform of failed delivery before returning the parcel.

uParcel is built on a trusted community of delivery agents. There are no strangers among us. We need to verify the agents to prove their identities and protect our users.

GPS tracking allows users to know the location of the parcels. It also acts as proof that a parcel has been delivered as a status update will automatically tag the drop off location. Agents can turn off their GPS tracking when not delivering parcels. Go to uParcel app->settings->GPS Tracking

No. Once the assignment is accepted it cannot be cancelled unless of last minute changes. If you need to cancel, please tap on the cancel button and input the reason. Please note that multiple cancellations will lead to suspension of account.

Please do not make changes to the delivery timing with the customer, it will cause inconvenience to the customer. Please do not accept the delivery request if you cannot do the job within the stipulated time.

Jobs completed between 1st-15th will be processed between the 22-24th and jobs delivered between 16th-31st will be processed between the 7-9th of the following month. Payment will be via bank transfer to the bank account provided. Depending on your bank, it takes 1-3 days for amount to be reflected in your account. Please note that the status of the job has to be ‘Delivered’ before the delivery fees can be paid.

The agent gets to earn 80% of the delivery fees. 20% of the delivery fees go to uParcel to maintain the platform, and transactions to run advertisements to get more customers to use uParcel, which means more jobs for our agents.

Agents are highly encouraged to call or text the senders/receivers before pickup and delivery to check if they are at home to avoid making a wasted trip. If the parcel cannot be delivered within the stated time/date because of receiver, please arrange to make redelivery within the next 3 days. Do not leave the parcel at the door without consent from the receiver. If you are advised to leave the parcel at the door, please ask for a text as proof and also take a photo of where you have left it.

As a Corporate Fleet Partner you will be able to view, assign and manage jobs to your own fleet of drivers. You will be able to utilise your fleet's idle capacity to earn additional revenue for your company through completing jobs on uParcel platform.

We'll get back to you within 2 working days via email after you submit your Company Profile details.

Under the My Drivers tab, tap on Add Driver to add a driver to your fleet. You'll need to fill in your driver's details and upload a clear photo of their face to successfully register them into the uParcel system.

Once you've added the driver to your fleet, your driver will have to download the uParcel app from Google Play or Apple App Store. On the initial login, they will have to tap on Forgot Password via Mobile, enter their OTP and set up a password.

Your driver has not completed their agent quiz via the uParcel app.

Your drivers will have to login to the uParcel app and complete the agent quiz. Once they have passed and successfully submitted the quiz, they will be automatically approved.

No, your driver's profile picture must clearly show their face for identification purposes. Profiles that do not meet the platform standard, will be removed.

Under My Drivers, your driver's status will be updated to Active. They will also receive an email and a text from uParcel informing them that their account has been activated.

Under the Available Jobs and Recommended Jobs tab, you'll find jobs available for you to accept and assign to your drivers.

The tab allows you to view jobs near your drivers' location so that you can quickly find and assign more suitable jobs to your drivers.

You can only cancel jobs if there is a valid reason (i.e. Wrongly Accepted, Vehicle Breakdown) and the status of the delivery is still Pickup in Progress. Multiple cancellations will lead to account suspension.

After you have registered your drivers and they have completed the agent quiz via the uParcel app.

Go to Manage Delivery, then click Swap on the job to change the driver. Driver cannot be chnaged when status is updated to "item Picked up"

Yes, you can unblock your driver via Edit under your driver list. However, you will not be able to unblock your drivers if they have been blocked by uParcel admin.

To apply for a Corporate Fleet admin account, go to and register an account. After registration is completed, you must complete your Company Profile by providing your address, REG No., Registrar of Companies and bank details. Only registered businesses can apply.

You can deactivate your drivers by blocking them via My Drivers > Edit > Block Icon Drivers cannot be entirely deleted once they have completed deliveries to ensure tractability of every job.

The blue indicates number of parcels that the driver has to pickup and the green indicates the number of parcels to deliver.

After your driver completes the agent quiz via the uParcel app, they can go to the Available Jobs tab to accept jobs.

Once you have registered your driver via the Corporate Admin, the driver will be in an "inactive" status until they download the uParcel app and login to their account via OTP.